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After you agree with the Terms of Service and Privacy Policy for PlayMemories Online again, if you experience the below situation, you can successfully use the product by clearing the data cache in the app.


・ Images do not display properly after being selected


We apologize for the inconvenience but please clear the app data and cache by following the steps below.



On your Android™ drive, select  "Settings"  – "Apps" – "Album"  and perform the following:


・ "Force stop"

・ "Clear data"

・ "Clear cache"


* These operations will not delete the photos stored in the Album app so please do not worry.


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Sign into PlayMemories Online once again through the Album app.