【May 23 postscript】
We released the revised version (5.15.1). Please update to this version.
We apologize for any inconvenience this may cause. We look forward to your continued patronage of PlayMemories Online.
【April 25 postscript】
In the PlayMemories Online app for Android™, an issue has been confirmed where a user sign-in does not complete and a message stating "We''ll be back soon" is displayed.
We plan measures by the end of May .
We apologize for any inconvenience, but please follow the steps below to sign in.
1. Display the [Settings] > [Apps & notifications] > [Apps] screen.
2. Tap [PlayMemories Online].
3. Tap [Storage] > [Clear Data] and when [Delete app data] is displayed, tap [OK](*).
* Images uploaded to PlayMemories Online will not be deleted.
4. Restart the PlayMemories Online app and sign-in again.
We apologize for any inconvenience this may cause.