Notice of temporary service suspension
[Note added on April 9]
We restored the service. See here for details.
[Note added on April 7]
We are very sorry for any inconvenience caused by the recent service shutdown.
We previously informed you on April 1 that up to 196 users may have been able to access each other's photo and/or video content during the period from 3:42 on March 8 to 16:15 on Mar 12 JST when the service was suspended (from 10:42 Mar 7th to 23:15 Mar 11 PST, from 18:42 Mar 7th to 7:15 Mar 12 UTC). Based on subsequent investigation, we have identified that the maximum number of users that may have been affected is actually 81. Accordingly, we have been contacting these users individually.
We will continue to engage in preparations and testing with the aim of restoring the service sequentially in each country and region from April 10 (Thurs) onwards.
We sincerely regret the inconvenience caused by this shut down and greatly appreciate the patience of our valued users until the service is restored.
[Note added on April 1]
We are very sorry for any inconvenience caused by the recent service shutdown.
Following further investigation, we have found that of the 696 users worldwide we previously identified, up to 196 users may have been able to access each other’s photo and/or video content during the period from 3:42 on March 8 to 16:15 on Mar 12 JST when the service was suspended (from 10:42 Mar 7th to 23:15 Mar 11 PST, from 18:42 Mar 7th to 7:15 Mar 12 UTC). We will continue further investigations and plan to contact users who may have been affected individually.
We are also engaged in preparations and testing with the aim of restoring the service sequentially in each country and region from April 10 (Thurs) onwards. We plan to provide our next status update on April 7th (Mon) via this website.
We sincerely regret the inconvenience caused by this shut down and greatly appreciate the patience of our valued users until the service is restored.
[Note added on March 29]
We are very sorry for the recent service shutdown.
When the service software glitch along with the system failure was discovered on Mar 12, we immediately shut down the service and started an investigation. While the investigation is still ongoing, we discovered the possibility that photos and/or video posted by 696 users who made new user registrations during the period from 3:42 to 6:01 on March 8 JST (Mar 7th, from 10:42 to 13:01 PST; Mar 7th, from 18:42 to 21:01 UTC) and from 15:53 to 21:16 March 9 JST (Mar 8th, from 22:53 to Mar 9th, 4:16 PST; Mar 9th, from 06:53 to 12:16 UTC) may have been accessible to certain other users among these 696 users.
We are continuing the investigation and taking measures to prevent such issues occurring again. We plan to provide an update on the progress of our investigation on April 1 (Tuesday) JST. We also intend to contact users who may have been affected individually.
We sincerely apologize for this inconvenience and greatly appreciate the patience of our valued users until the service is restored.
[Note added on March 28]
We are continuously investigating and restoring the issue that causes the system failure of service.
We will inform you as soon as we fix the estimated date of service recovery on this page.
We sincerely apologize for the inconveniences caused due to the long-term service suspension to our customers.
[Note added on March 20]
We are sorry to announce that the PlayMemories Online service has been suspended temporarily since Mar 12th due to system failure. We are very sorry that this failure is not yet solved.
We are expecting that our investigation and recovery will be completed next week or later.
We sincerely apologize for the long-term inconvenience to our customers.
[Note added on March 17]
We are sorry to announce that the PlayMemories Online service has been suspended temporarily since March 12th due to system failure.
We are investigating the problem but it will take some time until the service can resume.
Please note that this service suspension has also caused the distribution of PlayMemories Online apps for Android™/iOS to be suspended temporarily as well.
We sincerely apologize for the long-term inconvenience to our customers.
[On March 12]
We are currently experiencing some issues with our PlayMemories Online service. Restoring service is our number 1 priority.
We apologize for any inconvenience.
- The Sony PlayMemories Team